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We are a dedicated ORM agency that helps your brand build and maintain a stellar online reputation

axiusSoftware ensures the most effective ORM solutions


Online reputation management has become an integral part of every
business irrespective of its scale or size. Maintaining a good reputation
online is key to a brand’s growth and success.

As an experienced ORM agency, axiusSoftware makes sure that brands
maintain a good and interactive relationship with their customers
online.

Addressing & resolving negative feedback, responding timely to
customer queries, and ensuring that your brand maintains the best
reputation online consistently are only the tip of the iceberg when it
comes to our ORM solutions.

Summary

  • The ORM Services We Offer
  • Our ORM Process at axiusSoftware
  • Why Choose axiusSoftware as your Online Reputation Management Agency?

The ORM Services We Offer

Strategic Reputation Management

There are two effective ways in which your online reputation can be damaged. If your customer is not happy with the quality of your product or service and leaves a negative comment. Anybody with personal animosity towards your brand decides to go online and tarnish your reputation. As
an experienced ORM agency, axiusSoftware can identify and address genuine customer concerns and initiate targeted responses based onthe situation while reporting and resolving random haters. Our streamlined ORM strategy allows our experts to maintain a close link with targetted audiences and effectively address and resolve their concerns and queries.

Web Listening and Online Monitoring

We use the latest monitoring tools to keep a close eye on all your social media platforms to assess customer liking and loyalty. We address negative comments and make your followers feel heard. Keeping a close check on customers who repeatedly post negative feedback we can come up with custom solutions and make peace more effectively.

Online Reputation Recovery

axiusSoftware believes in acting proactively to resolve any kind of online reputational damage and ensuring quick resolves to maintain
better customer ties.

In case we are onboarded much after the damage is done, there is no need to worry. We initiate a clean-up strategy using all probable channels of online communication by focusing on timely responses, building a stronger online presence, and apologizing for genuine errors on behalf of the brand. Incorporating these effective steps instill belief about the brand in people and allow us to re-build their online
reputation.

Addressing Negative Feedback

Our experience as a seasoned ORM agency has taught us the right way to deal with negative feedback and figure out amicable ways of addressing customer concerns and complaints. There are situations when the customers do tend to overstep their boundaries. Keeping emotions at bay and knowing when to apologize and when to report a customer is what makes us the right ORM agency for your brand.

Social Media Reputation Management

Social media gives us an opportunity to up close with your dedicated customer base and transform them into patrons for your brand. By focusing on customer ratings and reviews we’re able to build a stronger positive reputation for your brand. Establishing a hands-on approach to different national and global social media channels allows us to address and resolve issues and negative comments faster and more effectively.

Search Engine Reputation Management

A negative review on Baidu or Google can affect your rankings. Our knowledge and understanding of SERPs coupled with the right SERM tools allow us to tally positive comments against negative reviews. By highlighting the positive, we can level the playing field without your SERP rankings taking a hit.

SEO Reputaiton Management

In situations where your SERP rankings have taken a hit due to negative comments and reviews, we are the right ORM agency for the job. Our
team of experts targets the right keywords to get your content ranking on National and Global search engines. Through fresh and positive customer feedback and engaging and informative onsite and guest blogs, we can help your brand climb up those SERP rankings.

How Can Online Reputation Management Benefit Your Brand?

Every online business requires ORM regardless of its size or scale. If you’re still on the fence about hiring an ORM agency, you’re losing out
on more than addressing and resolving negative comments.A good online reputation ensures more visibility which translates to potential leads and active customers. The right ORM strategies position your brand in the right way, which again ensures more potential customers for your brand. Positive reviews and content make a brand more trustworthy and help establish a better connection with customers. This makes ORM an essential component for brand growth. You are losing out more than gaining by averting ORM services. Also, ORM services are affordable and the costs don’t burden you.

Book a free consultation with one of our experts and see how ORM can help your business.

Get Started

Our ORM Process at axiusSoftware

Our experience has allowed us to streamline our process into 4 simple steps.

There are two effective ways in which your online reputation can be damaged. If your customer is not happy with the quality of your product or service and leaves a negative comment. Anybody with personal animosity towards your brand decides to go online and tarnish your reputation. As
an experienced ORM agency, axiusSoftware can identify and address genuine customer concerns and initiate targeted responses based onthe situation while reporting and resolving random haters. Our streamlined ORM strategy allows our experts to maintain a close link with targetted audiences and effectively address and resolve their concerns and queries.

1. Thorough Research

Our ORM journey with you begins with thorough research. Knowing and understanding every aspect of your business allows us to handle situations more effectively. It also helps us figure out the extent of your brand’s online footprint and what we are dealing with.

2. Customized ORM Plan

As an Online Reputation Management agency we do not adhere to a one size fits all strategy. No two businesses are alike and hence strategizing a customized ORM plan based on our research helps us come up with the most suited ORM strategy.

3. Developing Engaging and Informative Content

Curating the right kind of content is essential when it comes to ORM. Creating different kinds of content for specific social media and also keyword-rich content to boost SERP rankings are essential when it comes to the complete ORM for a brand. The right content has the potential to instill a positive reputation.

4. Initiating Strategic Promotional Campaigns

Targeted Promotions of the right content account for more online traffic which leads to active leads and conversions. Strategizing the right
promotional campaigns allows us to position your brand in a better light and allows us to reach out to more specific and relevant audiences.

Why Choose axiusSoftware as your Online Reputation Management Agency?

There are several reasons why we are the most suited ORM agency for your business. For your convenience, we have listed only 5 of them.

Our Proficient Team of Experts

ORM requires the right experts with the right amount of experience. Our team comprises seasoned professionals with a substantial amount of industry experience. Right from brand research to customized and targeted ORM campaigns, we ensure that every step is under scrutiny to ensure maximum ROI.

Personalized ORM Strategies

We are an ROI-driven agency dedicated to helping your business reach the right audiences for better and more effective conversions. Our personalized strategies help businesses maintain a stellar onlinereputation while addressing and resolving negative feedback in the form of comments and reviews.

Incorporating the Latest Tech

Like every aspect of Digital Marketing, ORM tools and software are constantly evolving. We keep ourselves up to date with the latest tools and technology to ensure the best possible results. Like our tech, we also ensure that our experts are upgrading their skills as well with evolving trends.

Progress You Can Track

We ensure that our clients can see and track the progress of their businesses when working with us. Our experts make sure to establish a
clear line of communication with you through timely client calls and easily decipherable analytical reports. These reports allow you to track your brand’s progress.

Realistic Timelines and On-Time Deliverables

No ORM agency can influence or change your brand’s reputation overnight. It is a process that requires strategy, effort, and time. We project realistic timelines as far as progress is concerned and ensure that all our promised deliverables are on time.

Let us improve your Brand’s ORM

Get in touch with us today!

Your Journey is Our Journey!

From project kick-off to completion is a journey. We work together as One Team & will be with you though-out this journey

Let's Start Your Project. Connect Us!

FAQ

Analyzing the cause of the issue is always the first step. Based on the analysis our team either chooses to contact the concerned individual directly or try to resolve the matter via email. In the situation that there is no response or improvement, we implement organic ways of replacing those negative comments with positive content with help from our SEO and Content team.

There is no specific timeline when it comes to reputation repair. The timeline is solely dependent on the damage. Removing a negative review or comment might just take a few weeks, however, extensive repair using the right SEO and content strategy can take anywhere between 3 to 6 months.

Organic posts on different platforms which insight positive feedback account for a healthier and better online reputation. Effective ORM strategies also induce customer loyalty while improving brand positioning and helping increase sales.

The success of ORM depends on the specific issue it’s trying to address. An easy way to assess ORM success is by seeing an increase in organic attention while experiencing a change in customer feedback and reviews.

Technologies we work

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Android

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iOS

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Kotlin

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Swift

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React Native

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Flutter

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Ionic

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PHP

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Javascript

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AngularJS

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VueJS

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ReactJS

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Java

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NodeJS

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Python

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CodeIgnitor

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Laravel

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MS .Net

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Scala

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Wordpress

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WooCommerce

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Magento

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Shopify

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Unity

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ARCore

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AR Toolkit

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Wikitude

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Vuforia

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WebRTC

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WeChat

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