Frequently Asked Questions

Our client’s Privacy and Confidentiality are utmost priority and important to us. And we respect and value that. Irrespective of the project size, we initiate by signing NDA (Non-Disclosure Agreement) with our client. We further ensure that data is protected as per the regulations of country.

Process and documentation are the key areas we stress a lot of importance. We use specific Project Management tools for our projects. Starting from project scoping, timeline, resource allocation, unified project plan, communication, delegation/assigning tasks, monitoring and documentation etc. everything is managed in one single platform.

We provide regular progress updates, as per the agile methodology. Based on the project, we also share weekly status report. Daily updates are also received through our communication channels.

Yes. As we know, web-hosting within Mainland China requires to go through a specific process, starting from application of ICP license. We help clients with the ICP license process and web-hosting on leading hosting platforms like Alicloud (Aliyun) and others, here in Mainland china.

For Android Mobile APP, since Google playstore is not available within Mainland China, we help clients to upload their Mobile APP, to Chinese Android stores such as Baidu stores, Tencent stores, Huawei stores and others. We also help clients with the Copyright Certificate which is required as part uploading to Chinese Android stores. We help to upload to Apple Stores as well.

Ownership of the project, resides with clients, unless and until specified differently. Upon successful completion of project and after final sign-off, all project details including source codes are handed-over to client.

Definitely, yes. For every projects, we do have a free warranty support period. Post this period, clients can opt for Annual Maintenance Contract (AMC) and our team will provide dedicated support as per the defined SLA and scope of AMC.

With our team based out of India and China, we provide the maximum overlapping hours as per your time-zone. With our flexible working time we extend our support to our clients to best of their expectations.

We work across multi-industries. Over the last 9 years, our techno-functional team have experience in executing projects in Retail, Insurance, Real-Estate, Healthcare, Education, Shipping & Logistics, Commerce and other industries as well.

Yes. We take up projects which requires conversion of existing web or mobile applications to local Chinese language. We design and develop multi-lingual web and mobile applications. Towards localization, we also take up Wechat based solutions and digital marketing focusing on Chinese market and Chinese Social Media.

Yes. We provide local Chinese speaking, as well as Bi-lingual (Chinese & English) speaking resources to clients locally here in China, as required.

Under current situation, our resources also work remotely from any location within China or can be made available at Onsite/Client location as well. Depending on the requirements and needs, we work together along with client to fulfill the expectations.

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